Date: March 2025
1.1 The following provisions determine how Vorwerk International & Co. KmG, Verenastrasse 39, CH-8832 Wollerau, Schweiz (“Vorwerk International”) and Vorwerk Australia Pty Ltd (“Local Vorwerk Entity”, both companies together the “Vorwerk Group Companies”) handle information about individuals “Personal data” with regard to the website “Thermomix® Recipe Platform” (hereinafter: “Cookidoo®”), the Thermomix® mobile app (hereinafter: “App”), Cookidoo® and the App collectively called (“Platform”) and the “Vorwerk Thermomix®”, a kitchen device with optional internet connection (hereinafter: “Thermomix®”). Both components of the Platform, Cookidoo® and the App, provide identical functionality for the same purposes and using the same processing means and modalities; thus, the App and Cookidoo are treated identically in this privacy policy.
1.2 We are committed to complying with all applicable data protection laws. For the avoid-ance of doubt, any reference to General Data Protection Regulation of the European Union (“GDPR”) in this Privacy Policy, shall also mean any applicable laws in your juris-diction.
2.1 Vorwerk International is the sole data controller responsible for providing the Platform and processing of Personal Data for the related purposes (please see paras. 5.1 – 5.8 excluding paras. 5.9 and 5.10 for further details).
2.2 Local Vorwerk Entity is the sole data controller responsible for distribution of the Thermomix® and providing the Vorwerk e-shop and processing of Personal Data for the related purposes (please see Privacy Policy for further details).
2.3 Vorwerk Group Companies, whenever you have been asked to provide additional consent for data processing (“Marketing” or “Personalisation of content”) act as joint controllers (please see paras. 5.9 and 5.10 for further details), that covers mutual collection and usage of data between Vorwerk International and Local Vorwerk Entity.
2.4 You can access this privacy policy at any time within the App, retrieve it from Cookidoo® at Privacy Policy or, if the Thermomix® is connected with the Internet, access it in the Thermomix® in the menu Settings | Privacy | Privacy policy.
You may contact the data protection officer of Vorwerk International at
Vorwerk International & Co. KmG
Verenastrasse 39
CH-8832 Wollerau
Schweiz
E- mail address dpo@vorwerk.ch
You may contact the data protection officer of the Local Vorwerk Entity at:
Vorwerk Australia Pty Ltd
30 Ledgar Road
Balcatta WA 6021
Australia
E-mail address privacyofficer@thermomix.com.au
Information directly about you: such as your name, surname, salutation (collectively called as “Name data”); Email address; Telephone number; Country of residence, postal code, city, street (collectively called as “Address data”); Language; Profile picture or avatar.
Information about your Thermomix® device: such as Thermomix® serial number, Cook-Key® ID, accessories (collectively called as “Device data”); IP Address.
Information about the use of your Thermomix®: such as recipe started, count recipe started, duration, recipe ID, cooked recipes, modes used, number of sessions per week, Usage Box ID (collectively called as “Thermomix usage data”).
Information about the use of the Platform and your preferences: such as date of account creation (collectively called as “Account data”); bookmarks, recipe ratings, searches (collectively called as “Cookidoo usage data”); Cooking style, search filter preferences, cooking preferences (collectively called as “Cooking Preferences”).
Unique customer identifier assigned by Vorwerk: such as DCID and CDID (collectively called as “Customer identifier”).
Information about your purchases of our products and subscriptions: Purchase history, channel, date of purchase (collectively called as “Transactional data”); Subscription status, subscription type, subscription history (collectively called as “Subscription data”).
Information about the payment method: reference to the payment method, the last four digits of the credit card, card holder name, credit card expiration date (collectively called as "Credit card data”); PayPal e-mail address and the billing agreement ID (collectively called as “PayPal data”); account holder name, reference number assigned by the payment provider Adyen, mandat ID and two letter country code and last two digits from your IBAN (collectively called as “SEPA payment data”)
5.1 Vorwerk International processes your Personal Data for the following purposes:
I. Processing activities that are based on the performance of a contract (article 6 (1) b GDPR)
a. Account registration (5.3)
b. Purchase of the Cookidoo® subscription (5.4)
c. Addressing customer requests through customer service support (5.5)
II. Processing activities that are based on compliance with a legal obligation (article 6 (1) c GDPR)
a. Reporting prohibited content (5.8)
b. Collection of the IP address during purchase of the Cookidoo® subscription (5.5)
III. Processing activities are based on the legitimate interest (article 6 (1) f GDPR)
a. Profile creation to provide better search results (5.6)
b. Ordering ingredients (5.7)
5.2 Vorwerk Group companies process your Personal Data for the following purposes:
IV. Processing activities that are based on consent (art. 6 (1) a GDPR)
a. Marketing communication (5.9)
b. Personalisation of content across Vorwerk products and related services (5.10)
5.3 Account registration
5.3.1 Vorwerk International reserves the right to make certain content and functionality available to non-registered users, such as recipe previews. If you decide to browse through recipes without a registered account in a limited preview mode, there is no personal data being collected.
5.3.2 Before being able to use the full functionality of the Platform, you must register a user account. For this purpose, the following data will be processed:
5.3.3 The foregoing data is required to provide some functions, such as: administer the user account, create my own recipes (Created recipes), create custom recipe lists in order to collect, organize and bookmark recipes, create shopping lists, save recipe collections created by Vorwerk International, plan recipes for a day to cook them (weekly planner), transfer recipes available on your Cookidoo® account to your Thermomix®.
5.4 Purchase of the Cookidoo® subscription
5.4.1 When purchasing products or services on the Platform, you must submit payment information to allow processing of payments (depending on the payment method, e.g. a credit card number or PayPal). Your payment will be processed via the third-party payment provider Adyen, Simon Carmiggeltstraat 6-50, 011 DJ Amsterdam, The Netherlands.
5.4.2 To file an invoice, the following data will be requested:
5.4.3 Vorwerk International is required to adhere to a tax legal obligation to verify customer's country of residence by using the IP address to determine the geographical location where the customer's device is located.
5.5 Addressing customer requests through customer service support
5.5.1 When contacting customer care, we may collect certain data from you that will depend on the type of contact desired and type of requests received, e.g. contact data, account data, subscription data, payment data, device data.
5.5.2 The foregoing data will be used only to fulfil the specific customer request and address your problems and not used for any other purposes.
5.6 Profile creation to provide better search results
5.6.1 After creating a user account, you may also create your own profile by providing optional information to receive better search results when looking for recipes. The foregoing data is being collected through your profile:
5.7 Ordering ingredients
5.7.1 You may order ingredients from your shopping list, provided that this service is available in your market. Depending on your location and country there are different retailers available. To determine which service can be offered to you, you need to enter your postal code. Afterwards you can select from a list of available retailers from which you would like to order ingredients.
5.7.2 The following data will be used for a one-time processing and will not be saved in a database.
5.7.3 To support us in finding the nearby store, we use a plug in provided by an external partner Whisk (Foodient Ltd. Green Lanes, London, N13 4BS GBR. No personal data is being shared with Whisk. Once you choose the shop from the list and follow the shopping process on the external website, Vorwerk International is no longer the data controller. The data is collected and processed by the external shop.
5.8 Reporting prohibited content
5.8.1 You may report via the flag feature content that is considered as prohibited on Cookidoo (for more information please see Terms of Services para. 4 Restrictions and Moderation of Content) In order to submit the report, you will be asked to provide your e-mail address. You may also decide to submit your report anonymously, without providing name and email address.
5.8.2 After you submit the report, the content of the comment will be manually reviewed by a Vorwerk moderator and afterwards you will be notified of Vorwerk’s decision in respect of the information to which the report relates and Vorwerk will provide information on the possibilities for redress in respect of that decision. In case you have decided to send anonymous report, you will not receive the notification e-mail from us.
5.8.3 The following data will be processed:
5.9 Marketing communication
5.9.1 In case you would like to receive information about Vorwerk products e.g. Thermomix® and Kobold, and related services e.g. Cookidoo® we would like to collect and share your data for this purpose between Vorwerk International and Local Vorwerk Entity who act as joint controllers. You can find the exact wording of your consent declaration under Account | Data usage.
5.9.2 When agreeing to the marketing consent, the following data will be processed:
5.9.3 The foregoing data is used by the Vorwerk Group Companies to analyse your behaviour and cooking preferences and sending marketing communication about products and services which suits your possible interests (e.g. information on these companies, their products and current offers and surveys).
5.9.4 In case you have given your consent to marketing communication already during the purchasing process of the Thermomix® you do not need to provide your consent again on Cookidoo®, the status of the consent and the exact wording of your consent declaration is visible also on the Platform under Account | Data usage”.
5.9.5 You can unsubscribe from receiving marketing communication at any time, either by withdrawing your consent on Cookidoo® under Account| Data usage, or by clicking on the unsubscribe link at the end of each marketing email. However, if you want to receive communications, but only through specific channels, you can just disable the others.
5.9.6 We will only contact you by electronic means and inform about products and services that are similar to those which were the subject to a previous sale to you. Such a processing is based on the legitimate interest. If you do not want us to use your personal data for the purpose of direct marketing, please click an unsubscribe link in your email at any time.
5.10 Personalisation of content across Vorwerk products and related services
5.10.1 In case you would like to receive personalized content across the Vorwerk products and related services (i.e. local Vorwerk websites and apps, Vorwerk devices) we would like to collect and share your data for this purpose between Vorwerk International and Local Vorwerk Entity who act as joint controllers.
5.10.2 Following data will be collected in case you have given the personalisation consent:
5.10.3 The foregoing data will be used by the Vorwerk Group Companies for the following purposes:
5.10.4 In case you have given your consent to personalisation already during the purchasing process of the Thermomix® you do not need to provide your consent again on Cookidoo®, the status of the consent and the exact wording of your consent declaration is visible also on the Platform under Account | Data usage”.
5.10.5 You can withdraw your consent at any time by changing your privacy settings in your account on the Platform. For that purpose, go to “Data Usage” listed in the “Account” and move the bar to withdraw permission. Withdrawal of consent does not affect either the use of the Platform or of the Thermomix®.
5.10.6 In case of using TM5 you can find the exact wording of your consent declaration under Settings | Privacy | Diagnostics
5.10.7 When using the TM5 device you can withdraw your consent at any time with future effect by changing your privacy settings on the Thermomix® in the settings menu Settings | Privacy | Diagnostics and usage on the Thermomix®. In addition, to withdraw your consent effectively when using TM5 device, it is necessary that you successfully synchronize your Thermomix® with Cookidoo® after changing the settings.
6.1 We use cookies on the Platform to give you the best user experience when visiting it. Cookies are sets of data which are stored by your web browser, and which contain data.
6.2 Please find all information on the use of cookies in our Cookie Policy, which can be accessed through a link that can be found in the footer of our webpages or the Cookie banner.
7.1 We share Personal data with service providers that act on our behalf and support us in performing the business relationship with you and in providing services to you, following types of providers are involved:
7.2 These service providers are contractually bound to confidentiality and are mandated to comply with the list of technical and organizational measures, including i) information security management ii) information security risk assessment iii) information security measures (e.g. physical controls, logical access controls, malware protection, data encryption measures, backup and recovery management measures)
7.3 The service providers listed above in the policy may be located outside of the European Economic Area. We only transfer your Personal Data to countries which are considered to provide an adequate level of data protection. In case, the country to which data is being transferred has not been determined by the European Commission as a country with adequate level of protection, we require such recipients to comply with data protection measures such as standard contractual clauses, and who offer appropriate safeguards in accordance with the guidelines from the European Commission. A copy of the safeguards can be obtained by contacting the Data Protection Officer under dpo@vorwerk.ch.
7.3.1 We may disclose Personal Data to public authorities, regulators or governmental bodies, courts, where we are required to disclose information by applicable law or regulation, under a code of practice or conduct, at their request, or to safeguard our legitimate interests within the meaning of Art. 6 (1) f GDPR.
8.1 Right of access
You have the right to request confirmation as to whether Vorwerk International processes your personal data and where that is the case, that Vorwerk International provides you with access to, and information on the data stored by Vorwerk International regarding your person or your pseudonym.
8.2 Right to rectification
You have a right in respect of the correction of data in case your personal data collected is inaccurate.
8.3 Right to restriction of data processing
You have the right to obtain a restriction of processing under certain circumstances. Such circumstance may be e.g. when you think that your personal data is not accurate or if we do not need the personal data for the original purpose of the processing, but you need us to keep such data for the establishment, exercise or defence of legal claims.
8.4 Right to data portability
Under certain circumstances, you have the right to receive your personal data you have provided us with, in a structured, commonly used and machine-readable format and you have the right to transmit that information to another controller without hindrance or ask us to do so.
8.5 Right to objection to processing
You have the right to object to the processing of your personal data under certain circumstances if we process your personal data on the legal basis of legitimate interests (Art. 6 (1) f GDPR) or if we use your personal data for marketing purposes.
8.6 How can you exercise these rights?
For questions about the right of access, right to rectification, right to restriction of data processing, right to objection to data processing and right to data portability, please contact the data protection officer under dpo@vorwerk.ch.
8.7 Right to erasure
8.7.1 You may use a self- service functionality to delete your Cookidoo® account, by clicking on your Account “Delete account” tab. After clicking again “Delete account” button your deletion request will be forwarded to us, and account will be deleted. You will no longer be able to use or log into Cookidoo®.
8.7.2 Account deletion is not reversible and means all your settings, created content, purchased content and active subscriptions will be deleted and cannot be restored.
8.7.3 You can furthermore delete the following data:
8.8 Right to withdraw consent
8.8.1 You have the right to withdraw your consent at any time by changing your privacy settings in your account on the Platform. For that purpose, go to “Data Usage” listed in the “Account” and move the bar to withdraw permission. Withdrawal of consent does not affect either the use of the Platform or of the Thermomix® and does not affect the lawfulness of data processing based on consent before its withdrawal.
8.8.2 In case you do not want to receive e-mail marketing communication you may also withdraw your consent by clicking on “Unsubscribe” link in the footer of the marketing e-mail you have received from us.
9.1.1 You have the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence. Please follow the link to find out the contact details to the supervisory authority in your country of residence.
9.1.2 If you are not satisfied with any aspect of data processing of your personal data by Vorwerk International, we would like to understand and discuss it with you and learn how can we improve the situation. Please feel free to contact the Data Protection Officer under dpo@vorwerk.ch. Nonetheless, you may submit a complaint to the local data protection supervisory authority.
10.1 At Vorwerk Group we have implemented adequate technical and organisational measures to protect your Personal Data and prevent accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access and against all other unlawful forms of processing.
10.2 All Vorwerk employees accessing Personal data must comply with internal policies and processes that ensure secure and confidential processing of Personal Data.
11.1 Vorwerk stores your personal data for as long as you decide to use your account registered on the Platform to provide our services to you and to enable you to use the Platform. Therefore, we delete personal data as soon as you decide not to keep your account on the Platform. In case your account has been inactive for 2 years since the last login to the Platform, we will first send an email to you to remind you to log in to your account. In case you will not take any action, your account will automatically be deleted. The deletion is permanent and cannot be reversed afterwards.
11.2 In case the processing is based on consent, and you withdraw your consent, Vorwerk will delete or anonymize your personal data without undue delay after the withdrawal of consent.
11.3 In case you have purchased a subscription, Vorwerk must store some transactional data in the archive mode, for the purpose of compliance with tax and accounting obligations, for the maximum of 10 years starting after the last purchased subscription. This means that the access to this personal data is strictly limited to those persons who need access to comply with the legal obligation.
11.4 The criteria Vorwerk uses to determine the periods for retaining your personal data include the retention requirements under applicable laws, regulations, and our operational requirements, such as account maintenance, enabling customer relationship management and responding to legal claims, complaints, and regulatory and law enforcement requests.
This Privacy Policy was updated in March 2025. We reserve the right to amend the policy from time to time in case there are any changes to data processing. In case the Privacy Policy has been updated, we will take steps to inform you of the update by appropriate means, such as through a notification shown when logging on to your account or other means in case, they are more suitable (e.g. e-mail).
